Grocery Delivery Gone Wrong - Missing Items Dilemma

After returning from a weekend trip, I went online to place a delivery order for groceries from a nearby store. I needed about 30 items but was informed right at checkout that 5 of those were out of stock. These were just snacks, so I wasn't too bothered. However, to my surprise, instead of an in-store employee, my order was assigned to a third-party shopper. I've noticed store employees doing the shopping before, so this was unexpected.

As the shopper proceeded, she kept informing me about more unavailable items. When she reached the point of telling me that a sixth item couldn't be found, I asked her to cancel the order. The shopping fee plus a tip seemed unjustifiable with such a substantial number of items missing. She then texted me explaining she was nearly done with the shopping, had already spent money on gas, and was relying on this for her income. I found this response quite unprofessional—it wasn’t what I expected, thinking a store employee was handling my order. I ended up calling the store myself to cancel, as my order had dwindled down to 19 of the original 30 items. Among these, some were just individual fruits and vegetables costing just a few cents. Because of these missing items including essentials like milk, meal replacements for an elderly family member, ground beef, and popsicles, I still needed to visit the store. It seemed improbable that they were out of all these things.

If this scenario unfolded in a reality show, viewers might be split. Some would sympathize with the shopper trying to earn a living, while others could relate to my frustration over not getting what I paid for. Debates could flare up over customer rights versus the personal circumstances of gig workers, possibly making this a poignant, controversial episode.

I just wonder, how would viewers react if this situation was on a reality show?

What's your take on my grocery delivery fiasco?