I think I got my best Karen in my career... I let you see :)

It was nearing the end of my shift, and I was the sole staff member left, effectively making me the interim supervisor for the evening. Just as we were preparing to close down, a woman burst into the store, visibly livid over our lack of decaffeinated coffee options. Despite explaining that I was the acting manager, and that our coffee machines were already cleaned and shut down for the day as it was only five minutes until closing time, she remained unfazed. I suggested another café just around the corner, but this only fueled her anger further.

She lost her temper, threatening to "find a real manager and have my lazy self fired," before hurling a half-full cup of sloppy cappuccino residue at me. Her rage didn’t stop there as it looked like she was about to vault the counter in a fit of fury. Underneath the counter, my hand gripped a hammer, thinking to myself, "Please don't make me use this."

In a desperate bid to de-escalate the situation, I grabbed the phone, pretending I was about to call the police. This seemed to work as she stormed out. I quickly locked the door behind her for safety. Shockingly, minutes later, she returned, charging towards the door and smacked straight into the glass like a confused bird hitting a window.

If this episode were filmed for a reality show, imagine the dramatic music and slow-motion replay of the customer hitting the door, followed by a confessional scene where I’d express my astonishment and frustration over the night’s chaos. The viewers would probably be split—half sympathizing with me having to deal with such a wild situation alone, and the others howling with laughter at the surreal slapstick of the moment.

This kind of intense personal encounter really makes you reconsider the unpredictable nature of working in customer service. You never expect your night to turn into an impromptu action movie scene!

Would you have called the police?

Stories in the same category