how to be less sensitive?

I am 31 years old woman and I have been working since three years in a government center that manage the reception and also the returning of foreigners. In fact, my specific department is dedicated to the expulsion of persons to their country of origin, and in majority this means Mexico or Central America regions. Each day I face stories that are extremely human, sometimes even tragic, and I confess with no shame that I continue to cry very often after my working hours. I thought maybe with the time I would build kind of shield or hard skin, but it did not happen like that. Instead, I feel even more sensitive to the pain of others. I ask myself often, why some colleagues can make jokes about it or just continue with neutral face, while me I go home with heavy heart? Once, after accompanying a family of four to the airport, the young daughter gave me a bracelet made of colored threads and whispered, “please remember us.” How to not be moved by such words? That night I couldn’t sleep and I kept asking to myself if I am in the right job, if my tears will ever stop flowing, or if maybe it is normal reaction to continue to be sensitive after all this time.

In my way of thinking, sensitivity is not only a weakness, it is also a force that allows us to see the humanity behind the regulations and the bureaucracy. But still, I would like to learn how to be less affected, because depression is coming again and again in waves, and it is hard to keep motivation. Some days I sit in the restroom and I cry silent because I cannot show to others this fragility, even if in reality I am not ashamed, but more scared of being judged or considered incapable. Sometimes I try to use strategies like writing small notes of gratitude, reading philosophy or spiritual texts that bring comfort, like Viktor Frankl saying that “those who have a why to live, can bear almost any how.” This line encourage me, but in practice when I see another deportation case, my heart breaks anyway. What do you think, is it possible to keep empathy and compassion but without losing mental balance? Or is the only way to survive in such work to build cold wall around emotions? I feel very lost on this point, because I want to keep human but not to be destroyed inside every month.

I try to be hopeful, because I know life is also about learning from the suffering, and maybe in some strange way these experiences will help me to grow stronger. For example, I started recently to do voluntary activities in my free time, like teaching English to immigrant kids, and this give me positive energy to compensate the darker side of my job. It is like giving back something, even small, to balance what I take part in during the day. I also talk with my mother, and she reminds me kindly that “you cannot save everyone, but you can always treat them with respect and dignity.” That phrase stay in my mind, and maybe that is the key, to know that even in a painful role, I can give something decent like a smile or kind word. So I want to ask you, dear reader, do you think there is a method to be less sensitive without becoming cruel? Or maybe the true courage is to accept our sensitivity and find ways to manage it with healthier habits, like therapy or meditation or even just having more supportive friends around? I sincerely hope to discover balance, and I hope also to not lose myself, because despite all the tears, I believe that my heart can still be source of hope and resilience.

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