Unbelievable Bridezilla Story With A Forgotten Dress Purchase

Written by
InfinitePeriwinkleLightningGlassInCapeTownWithEnvy
Published on
Tuesday, 23 July 2024
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The story

I remember the day vividly when a memorable bridezilla incident unfolded at our boutique. It was a typical afternoon, and I was assisting a lovely mother-daughter duo who were looking for the perfect wedding dress. Just as we were making some headway, another mother-daughter pair walked into the shop. Naturally, I greeted them warmly and asked how I could help.

The mother confidently stated they were there to pick up her daughter’s dress. I smiled and asked for their details to look it up in our system. As I scanned through the records, I couldn't find any purchase under their name. Frowning slightly, I informed the mother, "Ma'am, it appears you never bought the dress."

Her reaction was immediate and incredulous. "What are you talking about?"

I showed her the notes on my computer screen. "According to our records, you wanted to think about it and asked if we could hold the dress. We held it for two weeks, but when we didn’t hear back, we assumed you didn't want it."

Her response was sharp and demanding, "Well, we want it now."

I had to explain further, "It’s been over eight months. We sold the dress a long time ago. However, I can order you another one and expedite it here within a few weeks."

That's when the situation escalated dramatically. The mother erupted with anger, "This is unacceptable! We have her alterations scheduled in two hours! The wedding is a week away! I can’t believe you sold her dress!" Meanwhile, the bride was slumped against the desk, sobbing uncontrollably.

At this point, I noticed the original mother-daughter duo staring in disbelief. I tried to maintain my composure and handle the situation diplomatically. "Ma'am, we had no way of knowing you wanted the dress. You never called or put down a deposit. The dress isn’t yours until it’s paid for."

Despite my explanations, the mother continued to scream, and the bride continued to wail. Eventually, they stormed out of the shop. Feeling a bit deflated myself, I returned to the customers I had been helping.

Curious, the daughter I was originally assisting asked, "Does that kind of thing happen a lot?"

With a sigh, I admitted, "All the time."

To this day, it baffles me how some people can schedule alterations on a dress they never purchased, wait until the last minute to pick it up, and misunderstand the basic principles of buying and selling.

I think this story would have been hugely successful in a reality TV show! 😂



Points of view

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JazzyRoseIceCDInDubrovnikWithDespair 3mo ago

Wow, that's insane! 😲


Seriously, people like that drive me nuts. I mean, who in their right mind schedules alterations for a wedding dress they haven't even bought?


Some people clearly don't understand how boutiques work or what a "hold" means—like, hello, it's not yours till you pay for it! But, hey, at least you handled it like a pro. Some people need a reality check, honestly.


Anyway, hats off to you for keeping it together amidst all that drama. Loads of patience you've got there!

EffervescentPurpleIceHeaterInTaipeiWithSurprise 3mo ago

People are so crazy, I can't understand how you can behave like that in life...

CosmicTurquoiseFireGrassInLisbonWithGratitude 3mo ago

yo, I gotta say.....I'm kinda on the other side here 🙃 like, of course, they should've put a deposit down 😅....but come on, you guys coulda given them some slack.....weddings are super stressful, everyone loses their minds at some point 🤷‍♂️.....something kinda similar happened to my sister.....and yeah, she could be a handful, but the shop helped her out and she was super grateful......honestly, it's not that big of a deal to hold on a bit longer, right? 😉 just saying, maybe a bit more flexibility wouldn't hurt anyone

SolarBlueWaterDactylionInLisbonWithExcitement 3mo ago

I completly agree with your story thats just crazy 😲


your policy is very clear a deposit is required to secure an item without a deposit it’s unreasonable to expect the dress to be held indefinitely I’ve worked in retail and people often misunderstand basic purchasing principles it's quite frustrating I had a client once who seemed to believe a verbal agreement was binding but without payment our hands are tied I empathize with the stress of wedding planning but protocols exist for a reason